Dear Momentum Customer,

Please be advised that maintenance will be performed on the Momentum Telecom Network on Monday, May 5th, from 12:01 AM until Monday, May 5th, at 5:00 AM EDT.

During this maintenance window, we will be performing maintenance on the network that supports our data services to enhance reliability, redundancy, and performance.  Data customers expected to have their service impacted by this maintenance have been notified by our Data Services Team. No impact to voice to services is expected during this maintenance, 

We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your Momentum Support Team.

Regards,
Momentum Support

Please be advised that maintenance will be performed on the Momentum Telecom Network on Thursday, May 1st, from 12:00 AM until 6:00 AM EDT.

During this maintenance window, we will be performing maintenance on the network that supports your data and voice services to enhance reliability, redundancy, and performance. All efforts will be made to avoid interruption to any services during this maintenance. However, due to the scope of work being performed there is the possibility for up to 2 hours of downtime while updates to our network are completed. Affected customers have been notified via email.

We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your Momentum Support Team.

Dear Momentum Customer,

Please be advised that maintenance will be performed on the Momentum Telecom Network on Monday, April 28th, from 10:00 PM until Tuesday, April 29th, at 3:00 AM EDT.
Due to the redundant nature of our network no impact to services is expected. However, with all maintenance activities, there is the possibility that there could be impact to services while maintenance is being performed, but none is expected, beyond what was advised in this maintenance notification.
We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your Momentum Support Team

Regards,
Momentum Support

Dear Momentum Customer,

Please be advised that maintenance will be performed on the Momentum Telecom Network on Friday, April 25th, from 12:00 AM until Friday, April 25th, at 4:00 AM EDT.

Due to the redundant nature of our network no impact to services is expected. However, with all maintenance activities, there is the possibility that there could be impact to services while maintenance is being performed, but none is expected, beyond what was advised in this maintenance notification.

We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your Momentum Support Team

Regards,
Momentum Support

Dear Momentum Customer,

Please be advised that maintenance will be performed on the Momentum Telecom Network on Thursday, April 24th, from 11:00 PM until Friday, April 25th, at 6:00 AM EDT.

During this maintenance there is a possibility of extended post dial delay and devices utilizing TCP may momentarily lose connection and reregister.

We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your Momentum Support Team

Regards,
Momentum Support

Dear Momentum Customer,

Please be advised that maintenance will be performed on the Momentum Telecom Network on Thursday, April 24th, from 1:00 AM until Thursday, April 24th, at 1:30 AM EDT. 

During this maintenance window the Momentum Analytics Portal will be unavailable for running reports and call statistics may not be collected. There should be no impact to other voice services and/or features during this maintenance.

We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your Momentum Support Team.

Regards,

Momentum Support

Maintenance Complete

Complete.

Dear Momentum Customer,

Please be advised that maintenance will be performed on the Momentum Telecom Network on Wednesday, April 23rd, from 11:00 PM until Thursday, April 24th, at 6:00 AM EDT.

Due to the redundant nature of our network no impact to services is expected. However, with all maintenance activities, there is the possibility that there could be impact to services while maintenance is being performed, but none is expected, beyond what was advised in this maintenance notification.

We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your Momentum Support Team

Regards,
Momentum Support

Maintenance Complete

Complete.

Dear Momentum Customer,

Please be advised that maintenance will be performed on the Momentum Telecom Network on Wednesday, April 23rd, from 3:00 AM until Wednesday, April 23rd, at 5:00 AM EDT

Due to the redundant nature of our network no impact to services is expected. However, with all maintenance activities, there is the possibility that there could be impact to services while maintenance is being performed, but none is expected, beyond what was advised in this maintenance notification.

We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your Momentum Support Team.


Regards,
Momentum Support

This maintenance window has closed. If you are experiencing trouble with your service, please contact your support team with details. 

Please be advised that we have confirmed reports of users not receiving their Multi-Factor Authentication codes via SMS when accessing Momentum portals. Our engineers are engaged and actively working to resolve this issue. We understand that this service is important to your business operations and appreciate your patience as this is restored. 

To restore user access to Momentum portals, our engineers have temporarily disabled MFA via SMS. If you were using SMS for authentication, you will not be required to use an authentication code when signing in to Momentum portals. This is a temporary work-around as our engineers continue to investigate the cause of this issue and restore MFA via SMS. 

Our engineers have restored Multi-Factor Authorization via SMS on Momentum portals. Users that were using SMS for authentication will once again be required to authenticate upon sign-in. If you are still experiencing issues with MFA via SMS, please contact your support team with details. 

This maintenance was originally scheduled for Wednesday, April 9th, from 8:00 PM until Thursday, April 10th, at 12:00 AM EDT. However, due to pending requirements, it has been rescheduled. 

Dear Momentum Customer,

Please be advised that maintenance will be performed on the Momentum Telecom Network on Thursday, April 17th, from 8:00 PM until Friday, April 18th, at 12:00 AM EDT.

Due to the redundant nature of our network no impact to services is expected. However, with all maintenance activities, there is the possibility that there could be impact to services while maintenance is being performed, but none is expected, beyond what was advised in this maintenance notification.

We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your Momentum Support Team.

Regards,

Momentum Support

Complete.