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Change Management / Maintenance Calendar

Incidents

CM 16012 - G12 SAS Migration and Hardware Move Pt2
February 27, 3:00am
SMS Network Monitoring (SD-WAN, Managed Network) SIP (G12) SIP General Momentum Infrastructure Webex MS Teams Netsapiens Voice Services Fax Services Call Recording Call Reporting My Services Portal
Feb-27, 3:00am
[upcoming]

Dear Momentum Customer,

Please be advised that maintenance will be performed on Momentum Telecom’s Hosted Netsapiens network on Friday, March 27th, from 3:00 AM until Friday, March 27th, at 9:00 AM EST.

During this maintenance window, we will be performing maintenance on the network that supports our Hosted Netsapiens and SIP Trunking services to enhance reliability, redundancy, and performance. All efforts will be made to avoid interruption to any services during this maintenance. However, due to the scope of work being performed there is the possibility for up to 30 minutes of downtime as work is completed.

We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your  Momentum Support Team.

Regards,
Momentum Support

CM 15976 - GCC High Cert Renewal
February 26, 11:00pm
SMS Network Monitoring (SD-WAN, Managed Network) SIP (G12) SIP General Momentum Infrastructure Webex MS Teams Netsapiens Voice Services Fax Services Call Recording Call Reporting My Services Portal
Feb-26, 11:00pm
[upcoming]

Dear Momentum Customer,

Please be advised that maintenance will be performed on the Momentum Telecom Network during, Thursday, February 26th, from 11:00 PM until Thursday, February 26th, at 11:59 PM EST.

Due to the redundant nature of our network no impact to services is expected during these maintenances. However, with all maintenance activities, there is the possibility that there could be impact to services while maintenance is being performed, but none is expected, beyond what was advised in this maintenance notification.

We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your Momentum Support Team.

Regards,
Momentum Support

CM 15964 - Hosted Netsapiens Upgrade
February 26, 3:00am
Netsapiens
Feb-26, 3:00am
[upcoming]

Dear Momentum Customer,

Please be advised that maintenance will be performed on Momentum Telecom’s Hosted Netsapiens network on Thursday, February 26th, from 3:00 AM until 6:00 AM EST.

Due to the redundant nature of our network no impact to services is expected. However, with all maintenance activities, there is the possibility that there could be impact to services while maintenance is being performed, but none is expected, beyond what was advised in this maintenance notification.

We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your Momentum Support Team.

Regards,
Momentum Support

CM 16011 - G12 SAS Migration and Hardware Move Pt1
February 26, 3:00am
SMS Network Monitoring (SD-WAN, Managed Network) SIP (G12) SIP General Momentum Infrastructure Webex MS Teams Netsapiens Voice Services Fax Services Call Recording Call Reporting My Services Portal
Feb-26, 3:00am
[upcoming]

Dear Momentum Customer,

Please be advised that maintenance will be performed on Momentum Telecom’s Hosted Netsapiens network on  Thursday, March 26th, from 3:00 AM until Thursday, March 26th, at 9:00 AM EST.

During this maintenance window, we will be performing maintenance on the network that supports our Hosted Netsapiens and SIP Trunking services to enhance reliability, redundancy, and performance. All efforts will be made to avoid interruption to any services during this maintenance. However, due to the scope of work being performed there is the possibility for up to 30 minutes of downtime as work is completed.

We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your  Momentum Support Team.

Regards,
Momentum Support

CM 15975 - GCC High Cert Renewal
February 24, 11:00pm
SMS Network Monitoring (SD-WAN, Managed Network) SIP (G12) SIP General Momentum Infrastructure Webex MS Teams Netsapiens Voice Services Fax Services Call Recording Call Reporting My Services Portal
Feb-24, 11:00pm
[upcoming]

Dear Momentum Customer,

Please be advised that maintenance will be performed on the Momentum Telecom Network during, Tuesday, February 24th, from 11:00 PM until 11:59 PM EST.

Due to the redundant nature of our network no impact to services is expected during these maintenances. However, with all maintenance activities, there is the possibility that there could be impact to services while maintenance is being performed, but none is expected, beyond what was advised in this maintenance notification.

We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your Momentum Support Team.

Regards,
Momentum Support

CM 15973 - Legacy G12 SIP Upgrade Pt2
February 24, 12:00am
SIP (G12)
Feb-24, 12:00am
[upcoming]

Dear Momentum Customer,

Please be advised that maintenance will be performed on Momentum Telecom’s Legacy G12 SIP network on Tuesday, February 24th, from 12:00 AM until 2:30 AM EST.

Due to the redundant nature of our network no impact to services is expected. However, with all maintenance activities, there is the possibility that there could be impact to services while maintenance is being performed, but none is expected, beyond what was advised in this maintenance notification.

We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your Momentum Support Team.

Regards,
Momentum Support

CM 15941 - Legacy G12 SIP Upgrade Pt1
February 23, 12:00am
SIP (G12)
Feb-23, 12:00am

Dear Momentum Customer,

Please be advised that maintenance will be performed on Momentum Telecom’s Legacy G12 SIP network on Monday, February 23rd, from 12:00 AM until 2:30 AM EST.

Due to the redundant nature of our network no impact to services is expected. However, with all maintenance activities, there is the possibility that there could be impact to services while maintenance is being performed, but none is expected, beyond what was advised in this maintenance notification.

We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your Momentum Support Team.

Regards,
Momentum Support
Feb-23, 2:30am

This maintenance window has closed. If you are experiencing trouble with your Momentum services, please contact your support team with details. 

CM 15908 - Miarec Upgrade
February 20, 12:30am
Call Recording
Feb-20, 12:30am

Dear Momentum Customer,


Please be advised that maintenance will be performed on Momentum Telecom's Call Recording service on Friday, February 20th, from 12:30AM until 3:30AM EST.

During this maintenance there may be a brief delay in call recording. No other impact to services is expected during this maintenance. 

We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your Momentum Support Team.

Regards,
Momentum Support

Feb-20, 3:30am

This maintenance window has closed. If you are experiencing trouble with your Momentum services, please contact your support team with details. 

CM 15823 - CheckMK Update
February 19, 2:00am
Network Monitoring (SD-WAN, Managed Network)
Feb-19, 2:00am

Dear Momentum Customer,

Please be advised that maintenance will be performed on the Momentum Telecom Network on Thursday, February 19th, from 2:00 AM until Thursday, February 19th, at 6:00 AM EST.

During this maintenance there should be no impact to circuit connectivity, but circuit health monitoring and alarming may be unavailable. Monitoring and alarming will continue once updates to the service are completed.

We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your Momentum Support Team.

Regards,
Momentum Support

Feb-19, 6:00am

This maintenance window has closed. If you are experiencing trouble with your Momentum services, please contact your support team with details. 

CM 15919 - PHL Peering SBC Upgrade Pt2
February 18, 10:00pm
General Momentum Infrastructure Voice Services
Feb-18, 10:00pm
[in progress]

Dear Momentum Customer,

Please be advised that maintenance will be performed on the Momentum Telecom Network on Wednesday, February 18th, from 11:00 PM until Thursday, February 19th, at 1:00 AM EST.

Due to the redundant nature of our network no impact to services is expected. However, with all maintenance activities, there is the possibility that there could be impact to services while maintenance is being performed, but none is expected, beyond what was advised in this maintenance notification.

We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your Momentum Support Team.

Regards,
Momentum Support
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