Dear Momentum Customer,
Please be advised that during the above maintenance window, automated security updates will take place to ensure our network is secure against the latest threats and vulnerabilities. These updates occur every Wednesday and Friday from 4AM until 6AM ET.
During these maintenances there is a possibility of extended post dial delay, and devices utilizing TCP may momentarily lose connection and reregister. However, with all maintenance activities, there is the possibility that there could be impact to services while maintenance is being performed, but none is expected, beyond what was advised in this maintenance notification.
We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues with your service after the maintenance window is complete, please contact your Momentum Support Team.
Regards,
Momentum Support
Dear Momentum Customer,
As part of our ongoing efforts to protect our customers and the Momentum network from fraudulent calling activity, we will be expanding an existing fraud prevention control to the Alaska 907 area code, which has recently experienced elevated levels of domestic toll fraud. This change will not affect GCC High and Operator Connect customers due to other fraud control measures already in place on those platforms.
This control is an audio form of a CAPTCHA server developed for our call platform and has been successfully utilized for several years to help prevent international and offshore fraudulent calling activity. As an enhancement to our existing fraud prevention measures, we are now extending this protection to the affected Alaska area code.
How It Works
When a user places a call to a number within the affected area code, they may hear an automated verification prompt before the call is completed. The caller will be provided with a random three-digit code and asked to enter that code using their telephone keypad.
- Callers will have two opportunities to enter the correct code.
- Successfully entering the code will allow the call to proceed normally.
- Failure to enter the correct code will result in the call being terminated.
This audio verification process helps distinguish legitimate callers from automated dialing systems commonly used to generate fraudulent traffic.
Why We Are Making This Change
Fraudulent traffic continues to evolve and target specific geographic regions and numbering resources. By extending this proven audio verification technology to a high-risk area code, we can better protect:
- End users
- Customer phone systems
- The Momentum voice network
- Legitimate call completion
Service Impact
We do not expect any impact to normal voice services as part of this implementation. This change only affects calls placed to the designated Alaska area code and does not impact calls to other domestic destinations at this time. Existing fraud prevention controls currently protecting international and offshore calling destinations will remain in place.
If you experience any issues or have questions regarding this change, please contact Momentum Support.
Thank you for your continued partnership,
Momentum Telecom
Dear Momentum Customer,
Please be advised that maintenance will be performed on the Momentum Telecom Network during, Thursday, September 3rd, from 12:00 AM until Thursday, September 3rd, at 4:00 AM EDT.
During this maintenance there should be no impact to circuit connectivity, but circuit health monitoring and alarming may be unavailable. Monitoring and alarming will continue once updates to the service are completed.
We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your Momentum Support Team.
Regards,
Momentum Support
Dear Momentum Customer,
Please be advised that maintenance will be performed on the Momentum Telecom Network on Wednesday, September 2nd, from 11:00 PM until Wednesday, September 2nd, at 11:59 PM EDT.
During this maintenance window, we will be performing maintenance on the network that supports your voice services to enhance reliability, redundancy, and performance. All efforts will be made to avoid interruption to any services during this maintenance. However, due to the scope of work being performed there is the possibility for up to 30 minutes of downtime to voice services while updates to our network are completed.
We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your Momentum Support Team
Regards,
Momentum Support
Dear Momentum Customer,
Please be advised that during the above maintenance window, automated security updates will take place to ensure our network is secure against the latest threats and vulnerabilities. These updates occur every Wednesday and Friday from 4AM until 6AM ET.
During these maintenances there is a possibility of extended post dial delay, and devices utilizing TCP may momentarily lose connection and reregister. However, with all maintenance activities, there is the possibility that there could be impact to services while maintenance is being performed, but none is expected, beyond what was advised in this maintenance notification.
We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues with your service after the maintenance window is complete, please contact your Momentum Support Team.
Regards,
Momentum Support
Dear Momentum Customer,
Please be advised that maintenance will be performed on the Momentum Telecom Network on Wednesday, September 2nd, from 1:01 AM until Wednesday, September 2nd, at 4:00 AM EDT.
Due to the redundant nature of our network no impact to services is expected. However, with all maintenance activities, there is the possibility that there could be impact to services while maintenance is being performed, but none is expected, beyond what was advised in this maintenance notification.
We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your Momentum Support Team.
Regards,
Momentum Support
Dear Momentum Customer,
Please be advised that during the above maintenance window, automated security updates will take place to ensure our network is secure against the latest threats and vulnerabilities. These updates occur every Wednesday and Friday from 4AM until 6AM ET.
During these maintenances there is a possibility of extended post dial delay, and devices utilizing TCP may momentarily lose connection and reregister. However, with all maintenance activities, there is the possibility that there could be impact to services while maintenance is being performed, but none is expected, beyond what was advised in this maintenance notification.
We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues with your service after the maintenance window is complete, please contact your Momentum Support Team.
Regards,
Momentum Support
This maintenance window has closed. If you are experiencing trouble with your Momentum services, please contact your support team with details.
Dear Momentum Customer,
We are reaching out to inform you of an upcoming security enhancement that will be applied to your Yealink devices. This required update is part of our ongoing efforts to improve system security and reduce the risk of unauthorized access.
What is changing:
We are implementing an updated device authentication process that introduces an additional layer of validation and enhances how devices securely receive their configuration on Wednesday, August 26th, from 11:00 PM until Thursday, August 27th, at 3:00 AM EDT .
Why this change is being made:
This enhancement helps reduce the risk of credential exposure, prevent potential fraud, and ensures a more secure and reliable device provisioning process.
What to expect:
- Devices may experience a brief reboot during the update
- Devices should automatically reconnect after the reboot
- No action is required unless you use custom provisioning systems
We appreciate your partnership and continued trust.
Regards,
Momentum
This maintenance window has closed. If you are experiencing trouble with your Momentum services, please contact your support team with details.
Dear Momentum Customer,
Please be advised that during the above maintenance window, automated security updates will take place to ensure our network is secure against the latest threats and vulnerabilities. These updates occur every Wednesday and Friday from 4AM until 6AM ET.
During these maintenances there is a possibility of extended post dial delay, and devices utilizing TCP may momentarily lose connection and reregister. However, with all maintenance activities, there is the possibility that there could be impact to services while maintenance is being performed, but none is expected, beyond what was advised in this maintenance notification.
We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues with your service after the maintenance window is complete, please contact your Momentum Support Team.
Regards,
Momentum Support
This maintenance window has closed. If you are experiencing trouble with your Momentum services, please contact your support team with details.
Dear Momentum Customer,
We are reaching out to inform you of an upcoming security enhancement that will be applied to your Yealink devices. This required update is part of our ongoing efforts to improve system security and reduce the risk of unauthorized access.
What is changing:
We are implementing an updated device authentication process that introduces an additional layer of validation and enhances how devices securely receive their configuration on Tuesday, August 25th, from 11:00 PM until Wednesday, August 26th, at 3:00 AM EDT.
Why this change is being made:
This enhancement helps reduce the risk of credential exposure, prevent potential fraud, and ensures a more secure and reliable device provisioning process.
What to expect:
- Devices may experience a brief reboot during the update
- Devices should automatically reconnect after the reboot
- No action is required unless you use custom provisioning systems
We appreciate your partnership and continued trust.
Regards,
Momentum
This maintenance window has closed. If you are experiencing trouble with your Momentum services, please contact your support team with details.