Dear Momentum Customer,

Dear Momentum Customer,

Dear Momentum Customer,

Please be advised that maintenance will be performed on the Momentum Telecom Network on Tuesday, October 20th, from 11:00 PM until Wednesday, October 21st, at 3:00 AM EDT.

During this maintenance there is a possibility of extended post dial delay and devices utilizing TCP may momentarily lose connection and reregister. However, with all maintenance activities, there is the possibility that there could be impact to services while maintenance is being performed, but none is expected, beyond what was advised in this maintenance notification.

We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your  Momentum Support Team.

Regards,
Momentum Support

Dear Momentum Customer,

Please be advised that maintenance will be performed on the Momentum Telecom Network on Tuesday, October 20th, from 12:00 AM until Tuesday, October 20th, at 6:00 AM EDT.

Due to the redundant nature of our network no impact to services is expected. However, customers without georedundancy may experience up to 60 minutes of downtime. 

We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your  Momentum Support Team.

Regards,
Momentum Support

Dear Momentum Customer,

Dear Momentum Customer,

Please be advised that maintenance will be performed on the Momentum Telecom Network on Monday, October 19th, from 12:00 AM until Monday, October 19th, at 6:00 AM EDT.

Due to the redundant nature of our network no impact to services is expected. However, customers without georedundancy may experience up to 60 minutes of downtime. 

We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues that occur post maintenance window, please contact your  Momentum Support Team.

Regards,
Momentum Support

Dear Momentum Customer,

Please be advised that during the above maintenance window,  automated security updates will take place to ensure our network is secure against the latest threats and vulnerabilities.  These updates occur every Wednesday and Friday from 4AM until 6AM ET.

During these maintenances there is a possibility of extended post dial delay, and devices utilizing TCP may momentarily lose connection and reregister. However, with all maintenance activities, there is the possibility that there could be impact to services while maintenance is being performed, but none is expected, beyond what was advised in this maintenance notification.

We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues with your service after the maintenance window is complete, please contact your Momentum Support Team.

Regards,
Momentum Support

This maintenance window has closed. If you are experiencing trouble with your Momentum services, please contact your support team with details. 

Dear Momentum Customer,

Please be advised that during the above maintenance window,  automated security updates will take place to ensure our network is secure against the latest threats and vulnerabilities.  These updates occur every Wednesday and Friday from 4AM until 6AM ET.

During these maintenances there is a possibility of extended post dial delay, and devices utilizing TCP may momentarily lose connection and reregister. However, with all maintenance activities, there is the possibility that there could be impact to services while maintenance is being performed, but none is expected, beyond what was advised in this maintenance notification.

We apologize in advance for any inconvenience and appreciate your patience while we upgrade our network. Should you experience any issues with your service after the maintenance window is complete, please contact your Momentum Support Team.

Regards,
Momentum Support

This maintenance window has closed. If you are experiencing trouble with your Momentum services, please contact your support team with details. 

Dear Momentum Customer,

We are reaching out to inform you of an upcoming security enhancement that will be applied to your Yealink devices. This required update is part of our ongoing efforts to improve system security and reduce the risk of unauthorized access.

What is changing:

We are implementing an updated device authentication process that introduces an additional layer of validation and enhances how devices securely receive their configuration on Tuesday, October 13th, from 11:00 PM until Wednesday, October 14th, at 12:00 AM EDT.

Why this change is being made:

This enhancement helps reduce the risk of credential exposure, prevent potential fraud, and ensures a more secure and reliable device provisioning process.

What to expect:

- Devices may experience a brief reboot during the update

- Devices should automatically reconnect after the reboot

- No action is required unless you use custom provisioning systems

We appreciate your partnership and continued trust.

Regards,

Momentum

This maintenance window has closed. If you are experiencing trouble with your Momentum services, please contact your support team with details. 

Dear Valued Customer, 

Please be advised that our vendor is currently investigating an issue that is causing instability in our call reporting analytics portal.  Their engineers are engaged and actively working to determine the cause and stabilize the service. We appreciate your patience as we work through this issue and we will provide more information as it becomes available. 

Regards,
CallTower Support